Exchange and Return Policy

At WGA Company , we value the quality of our products and your satisfaction. Therefore, we have developed a clear exchange and return policy that complies with the Consumer Protection Code.

Acceptance and Request for Exchange or Return

To request an exchange or return of a product, please contact our customer service:

Our team will provide all instructions to ensure the process is carried out quickly and clearly.

Conditions for Return and Exchange

  • Product Condition: The item must be unused , with seals intact , in the original packaging , and accompanied by all accessories, manuals and certificates .

  • Identification: Include the return protocol (label that will be sent by email) and the sender's details.

  • Required Information: Please provide the order number, purchase date, buyer's name, and reason for exchange or return when contacting us.

Shipping Costs

  • Customer Responsibility: Shipping due to dissatisfaction (without defects) is at the customer's expense.

  • Cost Exemption: WGA Company covers shipping in the following cases:

    • Defective product reported within 7 days of receipt (shipping via PAC).

    • Shipping error (product exchanged or different from the order).

Specific Situations

  • Damaged Product or Packaging: If the product arrives damaged or with damaged packaging, refuse delivery . If you receive it, please contact us within 48 hours .

  • Incorrect Product: If the item received is different from the one ordered, refuse delivery or report the error within 48 hours of receipt.

Repentance Policy

  • You have the right to withdraw within 7 calendar days after receipt.

  • Send an email to contato@wgacompany.com.br with:

    • Full name

    • Order number

    • Reason for return

After analyzing and receiving the product, the refund will be made at no additional cost , using the same payment method used for the purchase.

Refund of Values

  • Credit Card: Refund to the issuing bank within 7 business days . The time it takes for the refund to appear on your statement depends on the bank.

  • Bank Slip: Refund via transfer within 7 business days after analysis.

  • Pix: The amount will be refunded to the Pix key used for the purchase within 7 business days. Refunds will only be made to the account of the order holder .

Product Warranty

  • All products have a 12-month warranty against manufacturing defects, starting from the date of purchase.

  • For items with manufacturing defects , the deadline to request a return is up to 30 days after receipt .

  • Please send photos or videos of the issue along with your order information for review.

Important Information

  • Failure to comply with the conditions and deadlines may result in the refusal of the exchange or return.

  • Products with signs of use or outside of resale conditions will not be accepted.

Need Help?

Our team is available to guide you and ensure the best experience with WGA Company :