Shipping Policy

WGA Company acts as an authorized reseller of international watches in Brazil, offering a secure shopping experience with products shipped directly from our manufacturers to your address. This policy details the conditions, deadlines, costs, and responsibilities related to shipping for products purchased on our website.

Origin and Shipping of Products

All watches available on our website are shipped directly from our manufacturers located in countries such as Brazil, Denmark, Sweden, Germany, and China . Shipping can be international or domestic, depending on model availability, always respecting logistical procedures to ensure the product reaches you safely.

Delivery time

  • Economy Shipping : estimated delivery time of 7 to 14 business days after order dispatch.

  • Fast Shipping : estimated delivery time of 5 to 10 business days , with a fixed cost of R$19.90 .

Order processing time is 1 to 3 business days . Delivery times begin after dispatch. Delivery times are estimates and may vary due to external factors such as postal delays, customs inspections, or peak demand periods.

Shipping Modality

  • Premium Shipping (Free) : Delivery in 5 to 14 business days , with tracking via WhatsApp and insurance against loss included.

Order Tracking

All orders receive a tracking code sent to the email address provided upon dispatch within 3 business days . This code allows you to track your order from origin to delivery.

For international orders, tracking may take 5 to 10 business days to appear in the Post Office system.

Delivery Conditions

Deliveries are made by the Brazilian Postal Service . In cases such as the recipient's absence, areas with delivery restrictions, or other impediments, it may be necessary to pick up the order at the nearest post office.

Orders with more than one item may be shipped separately, with different tracking codes.

Important Information:

  • Please fill in the delivery address correctly . It will not be possible to change it after 24 hours of order confirmation .

  • If the address is incorrect/incomplete and the product is returned, the cost of the new shipment will be the customer's responsibility.

  • Products not picked up at the post office within the deadline will be returned to the sender. Resending the item will trigger a new delivery period.

Liability for Damage and Loss

Watches damaged during shipping are the joint responsibility of the postal service and wGA Company . In case of damage or loss, please contact us immediately. We will analyze the situation and, if applicable, resend or refund the item, depending on your preference.

Taxation and Customs Bureaucracy

All international orders are subject to possible taxes and customs procedures. W GA Company is fully responsible for these costs , and the customer will not incur any additional charges . If you experience any undue taxes, please contact us so we can resolve the issue quickly.

Resending and New Delivery Deadlines

If the order needs to be resent (due to incorrect address or non-collection), a new delivery period will begin after confirmation of resending, with the same terms and conditions as before.

Support and Contact

If you have any questions about shipping or need support, please contact us: